Privacy Policy

1. Information We Collect

1.1 Account Information

When you create or use a Vera account, we may collect information such as your name, email address, login credentials, authentication information, profile information, preferences, settings, subscription status, and other information you provide directly.

1.2 Connected Account Data

Vera may allow you to connect third-party services. Depending on the permissions you grant, Vera may access, process, organize, and analyze information from those connected accounts. This may include, but is not limited to:

• Email messages, senders, recipients, timestamps, subjects, snippets, attachments, labels, and metadata
• Calendar events, appointments, meetings, reminders, locations, attendees, and event metadata
• Contacts, names, phone numbers, email addresses, relationship labels, and related metadata
• Documents, PDFs, files, images, receipts, invoices, statements, and extracted text
• Orders, purchases, returns, refunds, shipping information, merchants, tracking numbers, and item details
• Bookings, reservations, travel plans, flights, hotels, appointments, tickets, and confirmations
• Financial records that you choose to connect or upload, such as transactions, recurring expenses, bills, subscriptions, and account-related metadata
• Health-related information only if you choose to upload, connect, or otherwise provide such data
• Legal, education, career, identity, asset, and other personal records that you choose to provide or connect

1.3 User-Provided Content

We collect information that you enter into Vera, including questions, prompts, notes, feedback, uploaded files, manually entered records, profile updates, and any other content you choose to provide.

1.4 Device and Usage Information

We may collect technical information about how you access and use Vera, including your device type, operating system, browser type, app version, IP address, log data, session information, crash reports, performance data, feature usage, and diagnostic information.

1.5 Cookies and Similar Technologies

Vera may use cookies, local storage, device identifiers, and similar technologies to keep you signed in, remember preferences, improve security, understand usage, and improve the product experience.

2. How We Use Your Information

We use your information to operate, improve, protect, and personalize Vera, including to:

• Create, authenticate, and manage your account
• Connect and sync data from services you authorize
• Organize your personal information into a private life graph
• Answer your questions using your connected and uploaded data
• Search, summarize, classify, extract, and structure your information
• Detect patterns, timelines, recurring expenses, reminders, commitments, and personal insights
• Provide document intelligence, order intelligence, relationship insights, financial insights, and other life intelligence features
• Personalize your Vera experience based on your preferences and data
• Maintain security, prevent abuse, debug issues, and improve reliability
• Respond to support requests and user inquiries
• Comply with legal obligations and enforce our terms

3. AI Processing and Automated Analysis

Vera uses artificial intelligence and automated processing to help understand and organize your information. This may include classification, summarization, entity extraction, pattern detection, semantic search, document parsing, and question answering.

AI-generated outputs may not always be accurate, complete, or up to date. Vera is intended to assist you, but it should not be used as the only source of truth for important decisions. You should independently verify important information, especially information related to health, finance, legal matters, travel, identity documents, or other sensitive areas.

4. Your Connected Services

Vera only accesses third-party services when you authorize the connection. The specific information Vera can access depends on the permissions granted by you and the connected provider.

You may disconnect connected services at any time through Vera or through the third-party provider's account settings. After disconnection, Vera will stop syncing new data from that source. Previously synced data may remain in Vera unless you delete it or request deletion.

5. Google User Data

If you connect a Google account, Vera may request access to Google services such as Gmail, Google Calendar, Google Contacts, Google Drive, or other Google services depending on the features you enable.

Vera uses Google user data only to provide user-facing features requested by you, such as searching your emails, organizing events, identifying documents, answering questions, and building your private personal intelligence layer.

Vera does not sell Google user data. Vera does not use Google user data for advertising. Vera does not allow humans to read your Google user data unless necessary for security, legal compliance, debugging with your consent, or support requested by you.

6. How We Share Information

We do not sell your personal information. We do not sell your connected account data. We do not use your private life data for advertising.

We may share limited information in the following circumstances:

• Service Providers: We may share information with vendors who help us operate Vera, such as cloud hosting, authentication, database infrastructure, analytics, error monitoring, payment processing, customer support, and security tools.
• Legal Compliance: We may disclose information if required by law, subpoena, court order, legal process, or government request.
• Protection and Security: We may disclose information to protect the rights, safety, security, and integrity of Vera, SooNet Inc, our users, or others.
• Business Transfers: If SooNet Inc is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate protections.
• With Your Consent: We may share information when you instruct us to do so or give us permission.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

• Encryption in transit
• Encryption at rest where appropriate
• Access controls
• Authentication protections
• Logging and monitoring
• Security reviews
• Limited internal access to user data

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information for as long as necessary to provide Vera, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and improve security.

If you delete your account or request deletion, we will delete or anonymize your personal information within a reasonable period, unless we are required or permitted to retain certain information by law, for security purposes, backup retention, fraud prevention, or legitimate business purposes.

9. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Export or receive a copy of your information
• Disconnect third-party integrations
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Delete your Vera account

To make a privacy request, contact us at soonet@soonetinc.com.

10. User Control and Data Deletion

Vera is designed to give users control over their data. You may delete certain records, disconnect services, or request account deletion. Once deleted, some information may remain temporarily in backups or logs before being permanently removed according to our retention practices.

11. Sensitive Information

Vera may process sensitive information if you choose to provide or connect it. This may include financial information, health-related records, legal documents, identity records, travel documents, personal communications, and relationship information.

You should only connect or upload information that you are comfortable allowing Vera to process for the purpose of providing its features.

12. Payments and Subscriptions

If Vera offers paid features, payment information may be processed by third-party payment providers. We do not store full payment card numbers unless explicitly stated. Payment providers may collect and process payment information according to their own privacy policies.

13. Analytics and Product Improvement

We may collect limited analytics and usage information to understand how Vera is used, identify bugs, improve performance, develop new features, and improve the user experience.

Where possible, we try to use aggregated or de-identified information for analytics and improvement purposes.

14. Communications

We may send you service-related communications, such as account notices, security alerts, support messages, product updates, and policy changes. We may also send marketing communications where permitted by law. You may opt out of marketing emails, but you may still receive important service-related messages.

15. Children’s Privacy

Vera is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

16. International Users

If you access Vera from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate. These countries may have data protection laws different from those in your location.

17. Third-Party Links and Services

Vera may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices, security, or content of third-party services. Your use of third-party services is subject to their own terms and privacy policies.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, through Vera, or by another reasonable method. The updated policy will be effective when posted unless otherwise stated.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

SooNet Inc
Email: soonet@soonetinc.com

This Privacy Policy is provided as a general template and should be reviewed by a qualified legal professional before publication.